Shipping policy

Delivery You Can Trust

At Aroma Vaultz, we pride ourselves on delivering every order with the same attention to detail that goes into crafting our fragrances. We work hard to ensure your chosen scent arrives safely, securely, and as quickly as possible.

Processing Times

All orders are processed within 1-2 working days of purchase.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, promotions, or product launches, processing times may be slightly extended. Should this occur, we will keep you informed.

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where applicable).

Incorrect Addresses

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

Aroma Vaultz cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery information provided during checkout.

Lost or Delayed Deliveries

While we work with trusted delivery partners, delays can occasionally occur that are outside of our control.

If your order has not arrived within the expected timeframe, please contact our Customer Care team and we will be happy to assist.

Damaged Deliveries

In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item and packaging so that we can investigate and resolve the issue promptly.

Contact Us

For any questions regarding shipping or your order, please contact:

Aroma Vaultz Customer Care
📧 aroma-vaultz.com

Thank you for choosing Aroma Vaultz. We appreciate your trust and look forward to delivering your next signature scent.