Refund policy

 

Returns & Refunds

 

At Aroma Vaultz, we take great pride in the quality, presentation, and craftsmanship of every fragrance we offer. Each product is carefully prepared and inspected before being dispatched to ensure it arrives in perfect condition.

 

Our Returns Policy

Due to the personal nature of fragrance products and for hygiene, safety, and quality assurance reasons, we are unable to accept returns or exchanges on any items once they have been delivered.

 

We kindly ask customers to review their order carefully before completing their purchase.

 

Damaged, Faulty or Incorrect Orders

In the unlikely event that your order arrives damaged, faulty, or you have received an incorrect item, please contact our Customer Care team within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

 

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

 

Following review, we will work with you to provide an appropriate resolution.

 

Commitment to Quality

Every Aroma Vaultz fragrance is produced and packaged with meticulous attention to detail. To protect the integrity of our products and ensure every customer receives a genuine, untouched fragrance experience, we are unable to resell returned fragrance products.

 

Contact Us

For any questions regarding your order, please contact:

Aroma Vaultz Customer Care
📧 aroma-vaultz@outlook.com

 

Thank you for choosing Aroma Vaultz. We are honoured to be part of your fragrance collection and